We want your pet’s experience here at Four Paws Pet Spa to be as pleasant and as enjoyable as possible.
It is important to understand that some pets respond to grooming differently, even with the best efforts.
We will make every effort to make it a positive experience.
Sometimes pre-existing conditions, unforeseen to us, arise such as skin allergies, shampoo allergies, moles,
clipper sensitivity, matting and tangles, Fleas, fear, behavioral issues, bone or joint sensitivity, heart condition,
seizures, etc. We ask that you inform us of any potential issues that you are aware of prior to grooming or boarding.
Current Vaccinations/Veterinarian Information:
By signing this contract, owners verify their pets are current on Rabies, Distemper, and Parvo-Virus.
Proof of Vaccination or current Titer testing shall be provided to Four Paws Pet Spa as well as current Veterinarian information.
Special circumstances will be taken into consideration.
Aggressive or Dangerous Pets:
Owners MUST inform Four Paws Pet Spa if your pet(s) bite(s), has bitten, or is aggressive to people, other pets or specific grooming
procedures. Muzzles may be used if necessary. Muzzling will not harm your pet, and protects both the pet and the groomer.
Four Paws Pet Spa reserves the right to refuse/stop services for such pet(s) at any time before or during the grooming process,
and charge an Aggressive Dog Fee in addition to the regular grooming charge. If the pet should bite, the owner agrees to be responsible
for any and all related medical bills, recovery costs, loss of income and equipment damage. If proof of the pets current Rabies
Vaccination has not been provided to Four Paws Pet Spa, or verified by a Veterinarian, the pet may be impounded by Animal Control
for the required quarantine period.
Health or Medical Problems & Senior Pets:
Grooming procedures can sometimes be stressful, especially for a senior pet or pet with health problems, and can expose hidden medical
problems or aggravate a current one during or after the groom. Because senior pets and pets with health problems have a greater chance
of injury, these pets will be groomed for cleanliness and comfort, in styles that will not add to their stress. In the best interest of
your pet this contract/agreement will give Four Paws Pet Spa permission to obtain immediate Veterinary treatment for your pet should it
be deemed necessary by Four Paws Pet Spa. We will do our best to contact you first, then take your pet to your authorized Veterinarian
or to the nearest Veterinarian that is available. It is agreed that all expenses for Veterinary care will be covered by the pet's owner
upon signing this contract/agreement.
Mat Removal:
Pets with matted coats need extra attention during their grooming session. Mats left in a pets coat only grow tighter, and can strangle
the pet's skin, or eventually causing the skin to tear open. Four Paws Pet Spa does not wish to cause serious or undue stress to your pet,
and will not continually de-mat your pet for you. Mats can be very difficult to remove, and may require the pet to be shaved. When
necessary, removing a heavily matted coat includes risks of nicks, cuts or abrasions due to warts, moles or skin folds trapped in the mats.
Heavy matting can also trap moisture and urine near the pet's skin allowing mold, fungus or bacteria to grow, causing skin irritations
that existed prior to the grooming process. Torn skin from mats can also harbor maggots. After effects of mat removal procedures can
include itchiness, skin redness, self-inflicted irritations or abrasions and failure of the hair to re-grow. Shaved pets are also prone to sunburn and should either have sunscreen applied daily or should be kept out of the sun until the hair grows sufficiently to protect the skin. In some cases pets may also exhibit brief behavioral changes. Prevention is the best defense against matting by scheduling regular grooming appointments. There is an extra charge per minute if the groomer is capable of de-matting.
Puppy's first Haircut:
The first grooming experience for a puppy (or any age dog) requires patience and understanding. More time may be necessary to work with
younger pets. Gradually adding steps to the grooming process on a regular basis will help to minimize any potential stress.
Owners can help their pets accept grooming by regularly massaging pet's paws as well as brushing & combing their coats.
Frequent handling of paws can help pets better accept nail clipping or trimming around the feet. Puppies should have completed all
vaccinations prior to their first groom
Accidents:
There is always the possibility that an accident could occur. Grooming equipment is sharp, even though we use extreme caution and
care in all situations, possible problems could occur including cuts, nicks, scratches, quicking of nails, etc. In most cases this can
happen when a pet is wiggling or moving around. If you arrive to pick up your pet and it is still being groomed, please do NOT talk to
it or allow it to see you. Sit quietly, or step outside for a few moments. Every effort will be made to insure your pet is groomed as
safely as possible, but an excited pet can be dangerous to continue to work on. If you insist on talking to your pet, or groomer,
we reserve the right to end the grooming session, even if the groom is not completed, and the full grooming price will be charged.
Parasites: If you suspect your pet has fleas or ticks, prompt and thorough action on YOUR part is needed BEFORE your grooming
appointment is made. Flea infestations can lead to tapeworm and other health problems. Please see your Veterinarian about available
effective products. If fleas or ticks are found during the grooming process on your pet, Four Paws Pet Spa will give your pet an oral
tablet called Capstar for an additional charge of $4.00 added to your grooming bill. Please note - Four Paws Pet Spa will not use
pesticides on your pet. Ticks found will be removed for an additional charge. If ticks are found, we strongly suggest you have your
pet tested for Lyme Disease. Please note that parasites are a health hazard to your pet as well as to humans
Hold Harmless Agreement: By signing this contract you (or your Agent) agree to hold Four Paws Pet Spa, it's owners, operators,
employees, officers and directors harmless from any damage, loss, or claim arising from any condition of the undersigned pet, either
known or unknown to Four Paws Pet Spa. It is also further understood and agreed the terms of this agreement can change at any time,
without notice, and will overwrite any and all prior signed contracts or releases. It is further understood this clause applies to
any and all pets groomed.
Late Pick-Ups: Please be on time to pick-up your pet(s). We work by Appointment and do not have the staff or facilities for
your pet to stay after the groom has been completed. To enforce this policy, a $1.00 PER MINUTE LATE CHARGE will be added to your
ticket. In addition, if your dog is not picked up by closing for the day, an additional $60.00 kennel charge will apply.
No-shows & Cancellations: No shows, last minute cancellations (less than 24 hours notice) or continual re-scheduling
are subject to a $45.00 FEE PER PET which will be added to your next ticket.
You may reserve another appointment by a credit card charge for a full groom and the no-show fee (no refund if appointment is not kept),
or Pre-Payment for same will be required before another appointment is booked. We understand there may be emergency situations and
will work with you, but not on a continued basis. Please be respectful of our time as we are a by-appointment business, and another
client could have taken your appointment if we knew. Please note - No Shows or Last Minute Cancellations during Holiday weeks will
result in pre-payment prior to ALL future appointments.
Returned Check Policy: Checks that are returned non-payable are subject to a $30.00 Service Fee. Future appointments must be paid in Cash, Visa or Mastercard PRIOR to the start of your pet's next grooming.
